Buildaway Privacy Policy

Your privacy is important to us. This policy explains what personal data we collect from you and how we use it.

1. Who We Are

Buildaway is a residential construction company based in London, providing bathroom, kitchen, loft conversion, extension, plumbing, and full refurbishment services.

Our contact details are:

2. Information We Collect

  • Your name, email, and phone number
  • Your address and project details (for quotes and site visits)
  • Communication records (emails, calls, messages)
  • Website usage data (via cookies and analytics tools)

3. How We Use Your Information

  • Provide quotes and carry out requested services
  • Respond to your enquiries and manage your project
  • Improve our website, forms, and customer experience
  • Meet legal, regulatory, and insurance obligations

4. Legal Basis for Processing

  • Contractual necessity – to provide quotes and carry out agreed works
  • Legitimate interests – to respond to enquiries and improve our services
  • Consent – if you opt in to receive marketing communications

5. Sharing Your Information

We only share your data where necessary:

  • With trusted subcontractors or suppliers involved in your project
  • With legal or regulatory bodies where required by law
  • With service providers (e.g. hosting, CRM software) to help us run our business

We will never sell your data to third parties.

6. Data Retention

  • Enquiry/quote information: up to 2 years
  • Project and contractual records: up to 7 years

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (where legally possible)
  • Object to or restrict how we process your data
  • Withdraw consent for marketing at any time

To exercise your rights, contact us at info@buildaway.co.uk.

8. Cookies & Tracking

Our website uses cookies and analytics tools (such as Google Analytics and HubSpot) to improve functionality and monitor performance. You can control cookies through your browser settings.

9. Security

We take reasonable steps to protect your data against loss, misuse, and unauthorised access. However, no method of transmission over the internet is 100% secure.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated date shown above.

Questions or Concerns?

If you have any questions about this Privacy Policy or how we handle your data, please

EMAIL US