TERMS & CONDITIONS

Buildaway – Terms & Conditions
At Buildaway, we believe in being clear and transparent. These Terms & Conditions set out the standards we work to and the responsibilities on both sides. For larger projects, a full set of detailed Terms & Conditions will be attached to your quotation.

Quick Overview

  • Quotes are valid for 14 days.
  • Deposits secure your booking and are non-refundable.
  • Payment on time = 18-month workmanship warranty.
  • Late or missed payments reduce warranty to 3 months.
  • Waste removal only included if stated in your quote.
  • Manufacturer warranties cover products. Labour for replacements is chargeable.
  • Buildaway is fully insured and committed to clear communication.

Quotations & Scope

  • All quotations are valid for 14 days.
  • Quotes cover only the works listed. Changes or additions will require a revised quotation.

Payments

  • A deposit is required to confirm your project and secure dates.
  • Interim and final payments are set out in the quotation.
  • Payments are due as agreed. Late payments may result in suspension of works and may reduce your warranty.

Client Responsibilities

  • Provide safe and clear access to the property and work areas.
  • Ensure the work area is free of personal belongings.
  • Obtain necessary planning permissions (unless otherwise agreed).
  • Provide access to electricity and water as needed.

Waste & Disposal

  • Waste removal is included only if specifically stated in your quotation.
  • Otherwise, disposal remains the Client’s responsibility.

Delays

  • Buildaway is not responsible for delays outside our control (e.g. weather, supplier issues).
  • We’ll always keep you informed and adjust timelines where necessary.

Warranty – Workmanship & Products

  • Buildaway workmanship warranty: 18 months (reduced to 3 months if payments are late).
  • Covers labour only.
  • Product defects are covered by the manufacturer’s warranty.
  • If a faulty product needs replacing, Buildaway will assist, but any labour/material costs are chargeable at standard rates.

Liability & Insurance

  • Buildaway carries full Public Liability Insurance.
  • We are not liable for pre-existing property issues, client-supplied products, or consequential losses (e.g. missed deliveries).

Disputes

  • We aim to resolve all issues fairly and quickly.
  • If unresolved, disputes will be handled under the laws of England & Wales.

Company Details

Buildaway is a trading name of Buildaway Construction Ltd, registered in England & Wales.
Registered Office: 55 Chislehurst Road, Chislehurst, Kent, BR7 5NP.