Hiring a builder is a big decision — and getting it wrong can cost you time, money, and a lot of unnecessary stress. Whether you're planning a full renovation, a new kitchen, or a home extension, asking the right questions upfront can make all the difference.
At Buildaway, we believe in full transparency. That’s why we’ve created this essential guide to help UK homeowners ask the right questions before signing any building contract.
1. Are You Fully Insured and Registered?
Always confirm that your builder has the proper insurance and operates as a registered business. You should ask for:
- Public liability insurance
- Employer’s liability insurance (if they have a team)
- Proof of registration with HMRC or Companies House
Hiring an insured, registered builder in London or the South East protects you legally and financially if anything goes wrong.
2. Can You Provide Recent References or Examples of Work?
Any reputable construction company should be able to show:
- Before and after photos of completed projects
- Testimonials from previous clients
- References you can contact
At Buildaway, we showcase real projects across London, Kent and Essex, so homeowners know exactly what to expect.
3. Will I Get a Written Quote and Scope of Work?
Avoid vague estimates or handshake deals. A proper quote should include:
- Clear breakdown of labour and materials
- Start and finish dates
- Payment schedule
- Scope of work and responsibilities
This document protects both you and the builder. At Buildaway, we provide a detailed, transparent quote before any work begins.
4. Who Will Be On-Site and Managing the Job?
Ask whether the builder uses subcontractors, and who your main point of contact will be. Common issues occur when:
- No one knows who’s in charge
- Trades come and go without notice
- You’re left managing the schedule yourself
With Buildaway, you get one dedicated team, one clear timeline, and one project manager to handle everything.
5. What Happens if There Are Delays or Unexpected Costs?
Even the best-planned projects can hit snags. Ask your builder:
- How do you handle delays or material shortages?
- Will you notify me in writing about changes?
- How do you manage unexpected repairs?
Make sure there’s a process in place to deal with changes fairly and transparently.
6. Do You Offer a Workmanship Guarantee?
Most builders use materials that are covered by manufacturer warranties — but what about the labour? A strong builder will back up their work with:
- A written workmanship guarantee
- A clear timeframe (typically 1–2 years)
- A simple process for fixing defects
At Buildaway, every project includes a workmanship warranty as standard.
7. Can You Help with Planning, Design or Compliance?
If your project involves structural changes, extensions, or complex layouts, you’ll likely need:
- Planning permission or permitted development advice
- Building regulations sign-off
- Coordination with architects or designers
Buildaway offers full project management for home extensions and refurbishments — including planning and compliance support.
8. How Will Communication Work During the Project?
A good builder keeps you informed, not guessing. Ask:
- Will I receive regular updates?
- Who do I speak to with questions or concerns?
- Will I get a timeline to track progress?
We pride ourselves on real communication, so clients always know where things stand — from first day to final walkthrough.
Why It Matters
Choosing the right builder is about more than price. It’s about trust, transparency, and knowing you’re in good hands.
By asking these questions, you’ll protect yourself from common pitfalls and find a team that respects your home, time, and budget.